New patients & Appointment Booking

Delivering the best service to you is our priority, and that's why we have a cancellation policy in place that we kindly ask for your cooperation with. To secure your new patient appointment, a deposit fee of $50 is required, which will be applied to your service or treatment. All established patients we kindly ask you keep a credit card on file.

Cancelations & Reschedules

If you need to cancel or reschedule your appointment you must call or text at least 24 business hours before your appointment and your deposit will either be refunded or pushed for a future appointment. However, providing less than 24 hours notice have to pay a $25 late cancellation/reschedule fee. Messages to social media pages will not be accepted. Excessive cancelations and late reschedules may result in dismissal from the practice.  All fees must be paid prior to re-booking. 

Late Arrival

We've set aside dedicated time for your appointment, so please arrive 5 to 10 minutes early. If you're more than 15 minutes late, we might need to reschedule, and a fee will still apply. Your punctuality is greatly appreciated for scheduled appointment time. 

No-Show Policy

You will be considered a no-show if you miss your scheduled appointment without providing any prior notice or arriving excessively late beyond the grace period. Your deposit will be forfeited If you’re a new patient and a $50 fee for established patients. Excessive no shows may result in dismissal from the practice.

Emergency Situations

Allow for exceptions in case of genuine emergencies or unforeseen circumstances. In such cases, the cancellation or no-show fees might be waived, showing understanding and compassion towards the patient’s situation.

Service Refund Policy

All services provided are non-refundable. Aesthetic outcomes can vary from person to person, and while we strive to deliver the best possible results, individual results cannot be guaranteed. Any additional treatments required to reach desired outcomes are the responsibility of the patient.

Retail Policy

All product sales are final. In the case of a defective item, an exchange for the same product may be made within 7 days of purchase.

Gift Card Policy

Gift card purchases are non-refundable and may not be redeemed for cash.

Advance Purchase Policy

Prepaid services are valid for one year from the date of purchase. If you are determined to be ineligible for a service you have pre-purchased, a store credit will be issued for the amount paid. Refunds will not be provided for any pre-purchased services. Any unused prepaid services will be forfeited after one year from the original purchase date.

Giveaway Winners

Any service or product that is won during a promotional giveaway or event must be claimed or used within 6 months and can not be gifted to another individual. If not used within alloted time frame it will be forfeited.

Animal Policy

While we are happy to accommodate service animals in accordance with the law, we kindly ask that all other pets be left at home during your visit. For the safety, comfort, and health of all patients and staff, non-service animals are not permitted in our facility. If you arrive with a pet that is not a qualified service animal, you will be asked to return without the animal. We appreciate your understanding and respect for our healthcare environment. 

Children in the Office

To maintain a safe and relaxing environment for all clients, we kindly request that small children not be brought to appointments. Our facility is not equipped to ensure their safety during treatments, and we strive to create a calm space for all guests to enjoy. Thank you for your understanding.